Shipping policy

Software Delivery and Third-Party Fulfilment

Last updated: 21 August 2026

This policy explains how ready-made software purchased directly from GetKeyHub is delivered and how delivery is handled when GetKeyHub facilitates an introduction to an independent third-party supplier.

1. Ready-Made Software Delivery

GetKeyHub’s direct online-store offering is limited to qualifying ready-made, non-custom software.

The delivery method for each product will be stated on its product page. Delivery may occur through:

  • Email
  • The order-confirmation page
  • Customer-account access
  • Activation or licence information
  • Another method clearly described before purchase

No physical shipping is required for ready-made software unless a product page expressly and lawfully states otherwise.

2. Delivery Timing

Expected delivery timing will be stated on the relevant product page or during checkout.

Some software products may be delivered automatically. Others may require payment confirmation, fraud-prevention checks, account verification, or additional processing.

Displayed delivery times are estimates unless expressly stated as guaranteed.

3. Customer Information

Customers must provide accurate:

  • Email addresses
  • Contact details
  • Account information
  • Regional or platform information where required

GetKeyHub is not responsible for delays caused by incorrect information submitted by the customer, but we will provide reasonable assistance where possible.

Customers should also check spam, junk, and promotional-email folders before reporting non-delivery.

4. Delayed or Missing Delivery

If software has not been received within the stated delivery period, contact:

Email: support@getkeyhub.com
Phone / WhatsApp: +965 5162 5162

Include your order number and the email address used for the purchase.

GetKeyHub will review the order and, where appropriate, resend the delivery information, correct the issue, provide an alternative accepted by the customer, or issue a refund according to the Refund Policy and applicable law.

5. Third-Party Physical Products

GetKeyHub does not directly ship physical products through its ready-made software store.

When GetKeyHub facilitates an introduction to an independent supplier for a physical-product request, the third-party supplier remains responsible for:

  • Product availability
  • Shipping and delivery charges
  • Delivery location and timing
  • Customs or import requirements
  • Inspection and acceptance
  • Damage, loss, returns, and warranties
  • Other fulfilment obligations

Customers should review and agree upon these matters directly with the independent supplier before proceeding.

6. Third-Party Services

For a matched third-party service, the provider remains responsible for the service location, scheduling, attendance, performance, completion, and related arrangements.

7. Contact

For questions concerning a ready-made software delivery, contact:

Email: support@getkeyhub.com
Phone / WhatsApp: +965 5162 5162

For a third-party supplier or service-provider requirement, use the separate Submit a Matching Request page.