Privacy policy
Last updated: 21 August 2026
This Privacy Policy explains how GetKeyHub collects, uses, stores, and shares personal information when you visit our website, purchase ready-made software, submit a supplier or service-provider matching request, apply to join our network, or communicate with us.
1. Company Information
GetKeyHub is operated in the State of Kuwait under the following details:
Legal name: شركة جيت كي هب للوكيل بالعمولة والأتجار بالعمولة
Commercial Licence No.: 2026/9616
Commercial Registration No.: 548412
For privacy enquiries, contact:
Email: support@getkeyhub.com
Phone / WhatsApp: +965 5162 5162
2. Information We May Collect
Depending on how you interact with GetKeyHub, we may collect:
Contact and identity information
- Name
- Email address
- Phone or WhatsApp number
- Billing address
- Company name and job title, where relevant
Ready-made software order information
- Products viewed or purchased
- Order number and transaction history
- Software-delivery information
- Account or activation information required to fulfil an order
- Support enquiries and reported software-delivery issues
Payment information
Payments are processed through Shopify and applicable payment providers.
GetKeyHub may receive payment confirmation, transaction status, payment method, and limited billing information. We generally do not receive or store complete payment-card details when they are processed directly by an authorised payment provider.
Matching-request information
When you submit a supplier or service-provider matching request, we may collect:
- The product or third-party service you are seeking
- Specifications or required scope
- Quantity, budget, timing, and location
- Mandatory standards, qualifications, or licence requirements
- Any other information included in your request
Supplier and provider application information
When applying to join our network, we may collect:
- Business and contact information
- Commercial registration and licence information
- Professional qualifications or permits
- Product or service descriptions
- Service locations
- Supporting documents and references
Communications
We may retain emails, form submissions, WhatsApp messages, support enquiries, complaints, and other communications with GetKeyHub.
Technical and usage information
When you use the website, Shopify and other authorised technology providers may collect:
- Internet Protocol address
- Browser and device information
- Cookie identifiers
- Website activity and pages viewed
- Dates and times of access
- Security and fraud-prevention information
3. How We Collect Information
We may collect information:
- Directly from you
- Automatically when you use the website
- Through Shopify, payment processors, and authorised technology providers
- From independent suppliers or service providers where relevant to a requested introduction
- From publicly available or lawful business sources when reviewing a network application
4. How We Use Personal Information
We may use personal information to:
- Process and deliver ready-made software orders
- Confirm payments and maintain transaction records
- Provide order and customer support
- Review supplier or service-provider matching requests
- Contact you for clarification
- Seek potential independent third-party matches
- Facilitate a requested introduction
- Review supplier and service-provider applications
- Communicate about applications, requests, and transactions
- Detect and prevent fraud, misuse, and security threats
- Operate, maintain, and improve the website
- Comply with legal, accounting, regulatory, and recordkeeping obligations
- Establish, exercise, or defend legal rights
- Send marketing communications where permitted and where any required consent has been obtained
5. Information Used for Matching
By submitting a matching request, you ask GetKeyHub to review the information and seek potential independent third-party suppliers or service providers.
Relevant request information may be shared with potential third parties when reasonably necessary to assess availability or facilitate an introduction.
GetKeyHub will seek to limit the information shared to what is reasonably relevant for the matching purpose. Where consent is required by applicable law, we will request it before making the relevant disclosure.
The third party will process information it receives according to its own legal obligations and privacy practices.
6. Supplier and Provider Applications
Information submitted in a network application may be used to:
- Assess the applicant’s offering and suitability
- Review registration, licensing, qualification, or supporting information
- Contact the applicant
- Identify possible matches with customer requirements
- Facilitate introductions where appropriate
Applying does not guarantee acceptance, referrals, introductions, sales, or projects.
7. When We May Share Information
We may share personal information with:
Shopify
Our store is hosted by Shopify, which processes information needed to operate the website, checkout, customer accounts, orders, security features, and related functions.
You can review the Shopify Consumer Privacy Policy.
Payment and technology providers
We may share necessary information with payment processors, hosting providers, email providers, analytics providers, security providers, and other parties that support website operations.
Software developers, publishers, or licensing partners
Where necessary to deliver, activate, licence, or support a ready-made software product, relevant order information may be shared with the appropriate developer, publisher, distributor, or licensing partner.
Independent suppliers or service providers
Relevant matching-request information may be shared with potential independent third parties for the purpose of assessing or facilitating a requested match.
Customers considering a provider
Relevant business information supplied by a network applicant may be shared with a potential customer when reasonably necessary to facilitate an introduction.
Legal and regulatory authorities
Information may be disclosed where required by law, court order, lawful government request, regulatory obligation, or to protect legal rights and prevent fraud or harm.
Business transfers
If GetKeyHub undergoes a lawful restructuring, merger, acquisition, or transfer, information may be disclosed as necessary and subject to applicable legal protections.
8. Cookies and Similar Technologies
Shopify and authorised providers may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Maintain security
- Process checkout and customer accounts
- Measure website usage and performance
- Support advertising or marketing where enabled and permitted
You may be able to manage non-essential cookies through the website’s cookie settings or your browser. Disabling essential cookies may affect website functionality.
9. Marketing Communications
Where permitted, GetKeyHub may send marketing communications based on your consent or another lawful basis.
You may unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us.
You may still receive non-promotional communications concerning orders, requests, applications, security, or legal matters.
10. Data Retention
GetKeyHub retains personal information only for as long as reasonably necessary to:
- Complete the purpose for which it was collected
- Maintain order and transaction records
- Process matching requests or applications
- Provide support
- Comply with legal, accounting, or regulatory obligations
- Resolve disputes and enforce agreements
- Prevent fraud and protect security
Retention periods may vary according to the type of information and applicable legal requirements.
11. Data Security
GetKeyHub and its service providers use reasonable organisational and technical measures intended to protect personal information.
However, no online transmission or storage system can be guaranteed completely secure. Do not submit passwords, complete payment-card details, or unnecessary sensitive information through general contact forms or WhatsApp.
12. International Processing
Shopify and other authorised technology or payment providers may process information outside Kuwait.
Where personal information is transferred or processed internationally, GetKeyHub will take reasonable steps to use appropriate providers and comply with applicable legal requirements governing such processing.
13. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion where legally permitted
- Withdraw consent where processing depends on consent
- Object to or restrict certain processing where applicable
- Unsubscribe from marketing communications
- Submit a complaint concerning the handling of your information
GetKeyHub may need to verify your identity before processing a request. Some information may need to be retained where required by law or for legitimate legal and recordkeeping purposes.
14. Children’s Information
The website is not intended for use by children who lack the legal capacity to enter into the relevant transaction.
GetKeyHub does not knowingly collect personal information from children without appropriate authorisation. A parent or legal guardian may contact us regarding information submitted by a child.
15. Third-Party Websites
The website may link to third-party websites or services.
GetKeyHub does not control those third parties’ privacy or security practices. Users should review the applicable third-party privacy policy before providing information.
16. Changes to This Privacy Policy
GetKeyHub may update this Privacy Policy to reflect operational, legal, regulatory, or technological changes.
The latest version will be published on this website with an updated revision date.
17. Contact Us
For privacy questions or requests:
Email: support@getkeyhub.com
Phone / WhatsApp: +965 5162 5162
Company: شركة جيت كي هب للوكيل بالعمولة والأتجار بالعمولة
Commercial Licence No.: 2026/9616
Commercial Registration No.: 548412
Jurisdiction: State of Kuwait