Refund policy
Last updated: 21 August 2026
This Refund Policy explains how GetKeyHub handles refunds, cancellations, and order problems relating to ready-made software sold directly by GetKeyHub and transactions involving independent third-party suppliers or service providers.
1. Ready-Made Software
GetKeyHub sells ready-made, non-custom software developed for standard use.
Before purchasing, customers should review the product description, compatibility requirements, regional or account restrictions, licence duration, delivery method, and any applicable developer or publisher terms.
2. Cancellations Before Delivery
If you wish to cancel an order before the software has been delivered, accessed, revealed, activated, redeemed, or otherwise made available, contact GetKeyHub immediately.
We will review the order status and confirm whether cancellation remains possible. Cancellation cannot be guaranteed once processing or delivery has occurred.
3. Refunds After Software Delivery
Because software may be delivered, accessed, activated, or redeemed immediately, a refund might not be available after delivery where the nature or condition of the software prevents its return or reuse.
This does not affect any rights available where the software:
- Was not delivered
- Was supplied incorrectly
- Does not materially match its product description
- Is defective or cannot be activated for reasons not caused by the customer
- Is otherwise eligible for a remedy under applicable law
Refund eligibility remains subject to the applicable product terms and the laws and regulations of the State of Kuwait.
4. Compatibility and Customer Requirements
A refund might not be available when the software functions as described but the customer:
- Purchased an incompatible product
- Did not review a clearly disclosed regional, device, operating-system, language, or account restriction
- Provided incorrect order or account information
- Violated the applicable developer or publisher terms
- Changed their mind after the software was delivered, revealed, activated, or redeemed
Each request will be reviewed according to its circumstances and applicable law.
5. Reporting an Order Problem
Contact support@getkeyhub.com as soon as reasonably possible and provide:
- Your order number
- The email address used for the order
- A clear description of the problem
- Screenshots or error messages where relevant
- Any troubleshooting steps already attempted
GetKeyHub may request additional information to investigate the issue. Where appropriate, we may correct the delivery, provide a replacement, or issue a refund.
6. Supplier and Service-Provider Matching
Submitting a matching request does not itself constitute a purchase or require payment unless clearly stated otherwise.
GetKeyHub acts as a commission-based intermediary when facilitating potential introductions to independent third-party suppliers or service providers.
Where a customer purchases a product or service from a matched third party, that provider remains responsible for its own:
- Quotation and agreement
- Payment and cancellation terms
- Delivery and performance
- Returns, warranties, and refunds
- After-sales commitments
Payments made directly to a third-party provider are subject to that provider’s terms and applicable law. GetKeyHub does not issue refunds for money paid directly to an independent third party.
7. Duplicate or Incorrect Charges
If you believe GetKeyHub charged you more than once or charged an incorrect amount, contact us with the relevant order and payment information.
Confirmed duplicate or incorrect charges will be corrected or refunded as appropriate.
8. Orders Cancelled by GetKeyHub
If GetKeyHub cannot fulfil a paid ready-made software order, the amount paid to GetKeyHub for the affected item will be refunded unless the customer accepts an appropriate alternative.
9. Refund Method
Approved refunds will normally be returned using the original payment method where possible.
The time required for the refund to appear may vary depending on the payment provider, bank, card issuer, and processing arrangements.
10. Contact Information
For refund or order-related enquiries:
Email: support@getkeyhub.com
Phone / WhatsApp: +965 5162 5162